Terms and Conditions

PURCHASING 

  1. All orders need to be paid for in full before they will be shipped or ordered from the supplier. This includes any item that is put on backorder for you because it is out of stock. The final order may be shipped from one of our suppliers.
  2. Payment is necessary so that we can allocate the incoming stock to your order. If you do not wish for payment to be taken for backorder items, we will be able to leave the item on back order for you, but we cannot guarantee that there will be free stock available to fulfill your order.
  3. Please note that in all cases we must have a direct contact telephone number for you. We will not be able to process your order without this information.
  4. Holistic Gym Systems is a South African company which it not registered for VAT. Therefore, you are not able to claim a VAT refund on the purchase price. The payment method is payment by EFT into the Holistic Gym Systems Standard Bank Account.
  5. Should you require a VAT invoice to claim back VAT, we shall invoice you through a separate company, which is one of our suppliers. Please notify us before payment and we will change the banking and invoice details for you.
  6. Should you wish to pay with your credit card this can also be arranged through one of our suppliers at no additional cost. Please contact us to advise us that you would like to make use of this facility.
  7. Transfers from bank other than Standard Bank may only clear in the account 1 to 2 days after you transfer the funds. We can only process the order after the funds clear in our account. Public holidays can also extend this clearing period.
  8. Internet Orders – Log onto www.holisticgym.co.za and follow the online instructions. Please Note: Holistic Gym Systems, its suppliers and partners, are at present unable to accept orders from countries other than South Africa on the website. If you require assistance or a specific quote for shipping outside of South Africa please call us on +27 71 863 7398 or email us on milesh@holisticgym.co.za

CREDIT CARD/ CARD PAYMENTS

  1. Should you decide to use your credit card with our supplier’s facility then please note that all credit card transactions will be verified through Nedlink, using the code “10” authorization. This is to protect both the consumer and the merchant.
  2. For the prevention of Credit Card Fraud – all Credit Card orders must be submitted in the Cardholder’s name and Cardholder’s registered street billing address. All card payments will only be delivered to the registered card holder’s address.
  3. In line with the Nedlink fraud prevention requirements, on delivery of all equipment, the Cardholder will need to present the credit/debit card used to purchase the goods with. An imprint will be taken of the cardholder’s card and his/her signature verified.

DELIVERY & INSTALLATION

  1. All products are delivered flat packed and will require assembly by you. Installation may be available for an extra charge.
  2. Other than weight plates, dumbbells and weight bars, all prices include national delivery charges.
  3. No damage claims will be entertained unless reported to us within 24 hours of goods being received and accepted.
  4. Any complaints as to the condition or count of goods must be made to Holistic Gym Systems CC or the relevant invoicing supplier. You will be notified in writing of the invoicing supplier CC.
  5. Other than weight plates, dumbbells and weight bars, all prices include national delivery charges.
  6. Only small items using the Post can be sent to a P.O. Box. All other items are sent via courier and require a street address.
  7. Late Deliveries -We or our carriers will do our utmost to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.
  8. Short Deliveries & Damage To Packaging – When the delivering carrier brings your order you MUST count the pieces you receive & look for any damage to the packaging. The number of boxes you should receive is noted on the carrier’s delivery note. If the number of boxes you receive does not exactly match the number of pieces on the carrier’s delivery note, you MUST note the number of pieces you received on the delivery note next to your signature. Damage to packaging MUST be noted on the delivery note next to your signature. You must cross out “delivered in good condition” from the carrier’s delivery note. It is very important to check your order. A signature is an acceptance that you have received the whole order & that the packaging was in good condition. Any short delivery of boxes must be reported to Holistic Gym Systems within 24 hours of signing. Neither Holistic Gym Systems, nor its suppliers nor the delivering carrier can be held responsible for short deliveries or damages to packaging if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty.

WARRANTY ISSUES

  1. All our products carry at least a one year manufacturer’s parts and labour guarantee. Longer guarantees are normally shown on the product page. Please request clarity on the details should they not be clear.
  2. Limited warranty cover (i.e. on a parts only basis) applies to all customers in remote / outlying areas (i.e. areas outside major centres such as Johannesburg, Pretoria, Cape Town, Port Elizabeth, Durban and Bloemfontein). Customers in remote areas will be liable / responsible to deliver the faulty Goods purchased to one of the major centres listed above for repairs. Repairs are not charged in the first year of cover provided that any faults found have not been caused by abuse or misuse. If the latter is found, then repairs are only executed once an estimate of the repair has been presented to the owner and the owner agrees to pay for the repairs. Please note: To give you the best service possible you will be required to contact the manufacturer/supplier directly for any faults/service issues for products other than WaterRower. Please contact us for further details.

GENERAL

  1. Every effort is made to ensure that the information contained on this website is accurate and up to date. However, Holistic Gym Systems cannot be held liable for mistakes or omissions. From time to time there may be pricing discrepancies between the price advertised and the final invoiced price. This normally only occurs when the product had to be sourced from a different supplier. You will be advised of the price change.
  2. Gym equipment use is a form of exercise and sport; therefore, please consult your Doctor before using any product.
  3. Prices are subject to change, as they are based on the international exchange rate.
  4. Holistic Gym Systems may not be held responsible for any injury incurred / caused by these products.
  5. Some items on our website are represented with R0.00 rand value – This does not mean that the items can be purchased for R0, but rather that we request you to contact us regarding these prices.
  6. All goods remain the property of Holistic Gym Systems or its suppliers, until payment has been received in full.
  7. Acceptance of the goods is also an acceptance of the conditions as above.
  8. All confidential information, including credit card details, are held securely and only transmitted in encrypted form. We do not sell, trade or rent your personal information to others. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.
  9. Company information. Holistic Gym is the trading name of Holistic Gym Systems, and is a closed corporation incorporated in South Africa and registered under company number: REG NO 2011/071977/23
  10. By use of this web site you agree to all terms and conditions as stated here in.
  11. E&OE (Errors and omissions excepted) If you have any questions or comments about our website please email milesh@holisticgym.co.zaor call 071 863 7398.